See what some of our clients have to say about our work:
No more! Every single person I’ve told (and I’ve told EVERYBODY) that I now have hearing aids asks ‘but why aren’t you wearing them?’ I am – and I have very short hair – and they can’t believe it! People’s perceptions re hearing aids need to be changed; both of how tiny and hidden they are but more importantly how poor hearing impacts on so many other aspects of your mental health.
When you can’t hear well the brain receives garbled signals, forcing it to work harder to establish meaning from the message and the part of the brain needed for thinking and decision-making (very important) is the part that becomes overworked. And hearing loss, beginning with the mental stress, is tied to depression and cognitive decline
I have gone on a bit but it was just so exciting finding out about this; all thanks to Hanneke. She explained everything thoroughly and carefully and was ALWAYS available to answer my questions. The whole package (weekly visits for testing, trying on, tweaking) were so professionally handled. I looked forward to my visits; for hearing aids can you believe?; In fact, everyone at NB Hearing were just delightful; caring and chatty every time I saw them. Cannot recommend NB Hearing and Hanneke enough and I will finish with this bon mot: it’s been shown that the worse the initial hearing loss was, the more likely the person was to develop dementia.
So make that call!
Thanks Hanneke and team
Thank you for the professional care I have received when you assisted me in choosing and fitting my new hearing aids.
I was so impressed with your professionalism, knowledge of the latest technology and I appreciate how you took your time, and were so and kind as you reviewed the best options for me and explained every detail and answered all of my questions.
Your staff are delightful and efficient and my overall experience at your Audiology Practice was excellent!
What can I say!
It’s been many years since I have been so delighted with a grudge purchase. I tried telling myself people were just mumbling, but once tested, I realised I really had a hearing deficiency.
Why my delight? Well, I am just so much more relaxed now that I can hear clearly.
I had no idea how much tension there was in trying to hear. I avoided talking on the phone, but now that the calls come through on the aids crystal clear, I am a happy chatter. I also love the added bonus of being able to listen to music on my iPhone.
I really want to thank you for making my unexpectedly quick adjustment to wearing the hearing aids. I can’t tell you how much I appreciate your patience, your attention to detail, understanding of my concerns, and full explanations at each stage of the process. And I have to add that the sisters who cover reception and admin are terrific. This is one of the best service experiences I have ever had.
Thank you so much.
P.S. I’m beginning to think that ‘hearing aids’ have had a bad rap. We never say ‘seeing aids’. No, we call them GLASSES and we complement people on their frames. I suggest renaming hearing aids. Why not call them HEAR PODS? Baby Boomers are of an age to have hearing checked. Like glasses, if they need them, they want something ‘cool’ to wear.
I could not have been more impressed by this very special lady. Natalie’s balance of professionalism and personal care is unmatched. Her vast knowledge of her field is astounding and we have received such clear, honest and concise information and guidance from her. Added to this is Natalie’s natural intuition and her ability to build genuine relationships with people of all ages. After spending just a few hours with Natalie, both Hannah and I felt we had made a friend. The support Natalie has given us has gone so far beyond the call of duty and I have come to trust her implicitly with all decisions regarding Hannah and her hearing. Just recently we made the trip from Durban to Cape Town for the sole purpose of getting Natalie’s expert opinion before making a major decision regarding cochlear implants for Hannah.
Natalie’s standard of service is excellent and she leaves “no stone unturned”, truly wanting the best for her patients. It is this that gives us the much-needed sense of security and confidence when making decisions that will have far-reaching consequences for our child. I could never thank Natalie enough for this.
Natalie Buttress has been so much more than an audiologist to Hannah. She is a blessing to her profession, her patients and their families.
I hereby wish to thank you so much for putting in the extra mile in ensuring my comfort with a hearing aid provided by you. I came to you to discuss the fact that in the last ten years or so, I was totally unable to wear a hearing aid due to dermatitis and allergies. You were fully prepared to put me on trial to test a hearing aid that could be the answer to my problem which indeed it was. I have been wearing it for the past two to three weeks and I am delighted to tell you that you have assisted me fully in improving my lifestyle. Every now and again, the itch does return, but without a vengeance, it is manageable after a few minutes so long as I persevere which is totally doable. I have been to many Audiologists, and I can honestly say that I am well on the way to enjoying my hearing aid instead of dreading it. Thank you so very much for taking the time to ensure my satisfaction.
I am also getting acquainted with using the hearing aid app on my iPhone for volume control, direction of sound changes, and bluetooth.
Thank you for your very professional and kind advice throughout.
From the bottom of my heart with all sincerity (and Leon’s too) I want to thank each and every one of you for the most wonderful experience I had at your practice today.
Gwen, and Sharon at reception, thank you for being such ‘Sweet Ladies’ on meeting me as I arrived,
Hanneke, a thank you to you too for your kindness shown and explaining to Leon “Die dingese” of hearing.
As the song goes… “I can SEE clearly now the RAIN has gone……” Replace SEE with HEAR and RAIN with SILENCE
Love to ALL of you and YES I will be ‘Spreading’ the news to all who speak to me and that I will be clearly hearing!
From being in denial about my hearing loss for many years and being given all the wrong advice by other Audiologists, trying out other hearing aids that were just hopeless, I am now so grateful that I found NB Hearing. From my first appointment with Natalie, I was very nervous but she made me feel so comfortable and her wealth of knowledge was incredibly reassuring. I am now confident about wearing my hearing aids as a result of the amazing guidance, feedback and support I continually receive from NB Hearing. The team have never made me feel like I’m an irritation or an inconvenience as, I’ve had many appointments to refine my hearing aid’s tones & settings so they suit me properly. The Widex range was suggested for me to use. These little devices are now very much part of my life, with hardly anyone knowing I even got them.
Thank you Natalie and Hanneke J
For many years, I lived in a somewhat muted world & without knowing it,I adapted to a new lifestyle- avoiding many social situations, movies, telephone ( when possible)….etc my kids finally convinced me to do something about it …in order to return to very basic communication- without lip reading. So I did it!
Natalie tested my hearing & sized me up for about 2 hours…a week later, another 2 hour fit & test ….& THAT WAS IT!!!
Been hearing ever since. So good that one can hardly remember how it was before. Simple to clean or replace a battery…& by no means do I ever know that I’m even wearing them. Almost completely unnoticable ,never adjusted or in fact ever done anything further , since getting them. Battery lasts over 10 days & it warns you when the battery is low. This is state of the art, the best there is at the moment…& I believe it. I recently saw my first movie in years…what a treat! I now have to take real note of my wife’s moans for the first time…I can hear & participate in social talk….
The only negative side for me is that because I don’t feel the hearing aids whatsoever, I have to be very careful to remember to remove them before swimming or showering. I have now posted a few signs ( of an ear) in strategic places & this has helped.
There are added adaptors for the phone & t.v. …etc.
Besides the success of this advanced technology, I found Natalie & Hanneke to be the most professional & delightful people to deal with. They care!! They know their job & I believe they will stand by you with any ongoing problem.
I am truly thankful.
My hearing has been steadily deteriorating over the last 20 years, reaching a point when I could no longer actively enjoy group conversations, or noisy environments. Hearing was increasingly difficult and I had to concentrate to absorb even the gist of the chatter. I resisted noisy situations even lacking confidence to partake as I wasn’t sure I had heard all the detail. It has been difficult adapting to the hearing aid sound and working out exactly what I needed and when and where, e.g. hearing in a car environment was totally different to that of a busy restaurant or shopping centre or watching TV or a movie. Thankfully, I had you as my guide, and slowly with your patience, support and professional help and guidance I have adapted to the new world of hearing sounds-long gone, and feeling part of the crowd in conversation rather than an outsider trying to make sense of what was being discussed from the few odd words I was hearing. I am indeed grateful to you and the technology available for having the pleasure of hearing properly. At my age I mix with many people who have hearing problems and have negative views on wearing hearing aids, either from what they have been told by other nay sayers, or the fear of being seen as afflicted in some way. My advice to all is, discard all fears and make the effort to wear aids, and persist with the will to adapt to what can enrich your life, in the end it’s well worth bridging the gap.
Prior to my visit to Natalie, I visited an audiologist in JHB. The experience was passive, friendly, however not very informative. The conclusion of the test were that I lost some hearing in the left ear.
I have been suffering with severe Tinnitus for quite some time. I also realised I was having a problem hearing. Hence the loss of hearing made sense, but my Tinnitus was just unbearable. On recommendation I visited Natalie Buttress.
From the moment I walked in her rooms, I was met with friendly and welcoming greetings. After a quick review of my issues and tests results, For the next 30mins I sat quietly and listened to this young lady extremely professionally articulate and outline my options in laymen terms and very intelligently helped me understand my problem a lot better.
The service, knowledge, caring and handholding through answering all my questions was extremely well received and I felt very taken care of. I think when we have serious ailments we look to be taken care of in a particular way. Natalie was professional in all our subsequent visits, she remain constant in her behaviour and whether the issue was small or big, I felt I was in great hands. Each issue was addressed and in the end we found a perfect solution. Each time I wear my hearing aids, I have a thought of Natalie and always feel comfort in knowing this was done with care and specialist knowledge. I intend to also fly back to Cape Town for my yearly visits with Natalie.
Thank you Natalie for all your kindness and taken care of me.
Hearing is my human right and you are enabling me to claim that privilege. I also want to recommend you to my friends as a worthy technician. Since you gave my hearing apparatus a tune up the squealing, shrieking and screeching in my ears has disappeared.
I am a happy customer and will speak to my contacts who never listen out of principle to join the club of people who in fact can hear, because with electronic adjustment, the message does arrive inside the brain. Although my hearing is electronically assisted my entire family is happy that I do not need enrol at the Goethe Institute where they teach lip reading. Thank you for a job well done.
I want to thank you for the wonderful transformation you have made to my life.
My husband is so thrilled that he no longer needs to incessantly repeat himself, now that I have been fitted with the wonderful Widex hearing aids.
It was a delight meeting you and you have such a wonderful personality.
You made me feel totally at ease from the moment of my first appointment with you. You explained everything so clearly about my hearing & the use of my new hearing aids. The interview I had with you was so very professionally handled, and made me feel extremely at ease. Thank you.
What a brilliant change the hearing aids have made to my life – I can now hear the birds singing beautifully.
I once again wish to thank you for the wonderful difference you have made to my life.
her super-duper fabulous hearing aids. These photos indicate the care and
attention you bestow on your patients (in this case my 93 year-old mother),
and the warm relationship which you manage to establish in such a short
space of time. Really lovely to see, together with your obvious “top of the
game” professional skills and experience, which you deliver clearly and
without a hint of condescension for those of us unfamiliar with the
sophisticated technicalities of modern hearing aids. It’s a winning
combination, not only for my mother, whose hearing is now so much better and
whose trust you have earned (no mean feat!) but also reassuring for me, in
my position as the “faraway daughter”. Thank you so much for all of it,
including your willingness to keep me in the loop with informative feedback
emails – very much appreciated!
Bye for now
I am overwhelmed by this report. It is detailed, thorough and scientific. I have learned a lot. If my attempt to restore Mrs. “A”‘s anatomy is even half as impressive as the care that you have taken then I will count the op as successful.
An extensive knowledge of every aspect of her profession, coupled with compassion and patience, is the hallmark of Natalie Buttress!
Need one say more to recommend Natalie to prospective patients!
Sorry this has taken me so long but Wow I am so happy with my hearing aids.
They have made a world of difference to my life and I really wanted you to know.
I LOVE THEM!!
Thankyou, thankyou, thankyou.
They are my new best friends!!
It has been 3 weeks since my visit to your rooms.
The hearing aid has made an immense improvement to my life I no longer have to insist that people speak louder and generally communication has become less frustrating. Digital sound has improved significantly and music and TV is now pleasurable.
I cannot emphasize my gratitude sufficiently we rarely meet people as kind and charitable as you and I will make every attempt at paying forward the generosity.
You will be abundantly blessed
A short note to thank you most sincerely for the unparalleled service you provided me when I visited you way back in 2006 and again to this very day. As much as I would like to single out every detail, the list would be endless and possibly put you to sleep. I need to honestly state upfront that nothing is ever too much for you. You have an incredible patience and every question is answered with a rock-solid knowledge of the Audiology and Hearing Aid Industry.
I would recommend Natalie to anyone with similar problems. She is caring, professional, nothing is too much trouble and the after sales service is fantastic. Thanks Natalie.
Suddenly wearing hearing aids is an altogether different ball game!
The kick-back action works like a dream.
Thank you so much.
My search for an exceptional Audiologist resulted in a referral to Natalie Buttress Audiology, and I can honestly write a short story about the connections and research that finally culminated in an almost 3 hour Consultation!
I needed someone to listen to my concerns as a parent and understand my thought process behind my son’s amplification. Someone who could empower me with their knowledge, and allow me to make the best amplification decisions for my son. But most importantly, I needed someone who could connect with my 6 year old son, Kai.
Since meeting with Natalie, I can, with great confidence say, that she exceeded all our expectations. She is approachable, always professional, friendly, honest and direct. Natalie’s engaging and personable approach is inspiring. Her relaxed manner and warm smile charmed my little guy from day one!
Natalie’s dedication and willingness to be the difference in our world resulted in him receiving a donation of two brand new hearing aids from Widex with a 2 year guarantee!
Thank you Natalie for being so passionate about the work you do and thank you Widex for your generosity. You are in our hearts forever and a day…
Natalie Buttress has changed my life by providing me with the correct hearing aids with minimal stress. She is very professional, kind and never makes one feel uncomfortable, despite some very basic questions one asks. She is always available on the telephone and in consultation never rushes, making sure that the patient is completely satisfied when they leave her rooms. Nothing is too much effort for her and she has a particularly kind and reassuring way of working with the elderly. No question is unimportant to her and she has the patience of Job! I highly recommend her for the small business award. She is very very deserving.
I have just come back from one of those perfect Sunday lunches in the winelands good food, good company, a perfect setting and perfect hearing.
The restaurant was packed, and in a packed restaurant are lots of talk and noise, which can be very confusing; even more so when you have a hearing problem.
A few weeks ago I consulted with Natalie about a tinnitus I had developed over the last half year or so and which had become very irritating. She suggested to replace my existing Widex hearing aid (which we did) with a newer model with a so-called Zen Programme, which has been developed to help with tinnitus (and really does the trick).
Natalie and I both love our iPhones and iPads and she gave me a Widex M-Dex unit which reproduces my iPhone conversations directly into my hearing aid via Bluetooth and, much more interesting, the movie sound from my iPad on those long overseas flights.
And, coming back to the restaurant, I can set my M-Dex to focus in selected directions like front, left, right and behind so I do not have to turn my head and I can blend out most of the conversation around me and concentrate on that around the table.
And it comes in very handy on the way home when the driver – just having had litres of boring mineral water – does not want to listen to his passengers wine-infused conversations on the back seat.
Thank you Natalie!
I have been very longwinded to write to thank you for the best help in the world that I could have ordered. Thank you for care you took to convince an utter sceptic and show me the right way.I wanted to write you a short testimonial of my experience, so that hopefully, you can put it on your website (where I found you), and other people may be able to see what has happened to me. Here goes:
I am not someone who would normally do this but I have received such expert help from Natalie that I felt she needed more than just a heartfelt “thank you”. My son had been searching on the internet to source reasonably priced hearing aids in the Cape Town area, when he came across Natalie’s web-site. The web-site impressed him enough to send Natalie an exploratory email requesting some information. Her prompt, warm and professional response convinced him that she was the help we had been searching for.
Up to that point, I had almost given up even bothering to find a solution to my hearing loss that would suit me. I had been to see two audiologists already but their lack of care and service left me feeling disillusioned about ever being treated like anything else but a bothersome “little old lady”. I had legitimate questions about my situation that I felt were never given serious consideration and left me with more questions than answers.
From the minute I met Natalie, she treated me with the compassion and patience I had not found elsewhere. I felt comfortable enough to ask all the “silly” questions that had been bothering me and she went into detail explaining the physical causes of my hearing loss and all possible solutions. She even made it possible for me to give some hearing aids a trial run to see what would be the best fit for me.
I am experiencing and “hearing” things that I have missed for a long time!!!
I truly am indebted to Natalie for giving me a new “First day of the rest of my life”!”
Hoping you are keeping well, and say regards to Gwen
Regards and thank you