Articulation– It is important to pronounce your words clearly and do not swallow your words. Every phoneme is important, so make a concerted effort to say every sound which makes up a word.
Topic– State the topic which you are talking about. Make it clear. Try to avoid quickly switching from one topic to another. When we speak about a certain topic, we know the vocabulary associated to that topic; therefore, it makes it easier for the person with a hearing impairment to fill in the missing gaps or words they have not been able to hear clearly.
Reduce Background Noise– Try to find a quiet place to have a telephone conversation. The noise of people speaking in the background, music or wind noise masks the sound of your voice, making communication extremely difficult.
Patience– I cannot emphasise this enough. Patience is the name of the game. Repetition may be required many times and if you have already repeated yourself rather re-phrase what you have said and use other words to get the message across.
During the 21-day lockdown it is important for us show compassion to others through the way we communicate.
– Anne Budden