WHO EMPATHISES WITH PEOPLE DUE TO HER OWN HISTORICAL EXPERIENCES WITH HEARING LOSS
I grew up in a family where my maternal uncle and both brothers were born with profound genetic deafness. I was ever aware of the difficulties each faced, whether in education, their work, or in particular socially. It seems not only appropriate, but a privilege to be working in a practice that enables hearing impaired people to find the best way to surmount and cope with the everyday difficulties, unbeknown and misunderstood by many, that this disability places on them.
My working life has been spent mostly in admin in the Medical field with Dentistry, Anaesthetics, Ear Nose and Throat and Audiology. The past 14 years has found me as PA and Practice Manager to a highly respected ENT Specialist in addition to working for and later alongside two Audiology practices.
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My first love, which has long been to help people, has taught me patience, compassion, professionalism, and courtesy. I try and think “how would I feel, were I in their shoes?” For me, a “good working day” is seeing a patient leave with a smile on their face, knowing we, as a team, have provided professional, supportive, individual assistance, and hopefully not only met their needs, but made them feel heard and cared for.