Meet Madelein, she is always willing to go the extra mile for our patients
I worked at an audiology practice before I started working at NB Hearing. I find my work truly exciting and I enjoy learning something new every day. When NB Hearing opened their branch in the Northern Suburbs, they developed a caring practice that really has all patients’ best interests at heart, which is why I feel proud to be part of this team.
My daily routine consists of assisting Carien wherever possible so that she is always able to pay complete attention to our patients. I handle small hearing aid repairs, troubleshooting, and also clean our patients’ hearing aids. If your hearing aids need to be sent to the manufacturer for repairs, I handle the correspondence and ensure that the repair is done as soon as possible.
Seeing our patients’ faces light up once their hearing aids are properly fitted is why I love my job. Hearing them say things like: “I have forgotten how beautifully the birds sing in the morning” always makes my day. I feel privileged that I am in a position where I am able to help ease the strain that hearing loss can have on our patients, as well as on their relationships with others. Helping them better the quality of their lives is what enriches my life.
When I am not at the practice, I enjoy relaxing in the outdoors, gardening, socialising with friends and loved ones, and spending quality time with my 2 daughters.